FAQ
Where do you ship?
We currently ship to customers in the United States only.
How much does shipping cost?
Orders over $20 qualify for free standard shipping.
Orders under $20 are subject to an $8 standard shipping fee.
How long does shipping take?
Orders are generally processed within 1–3 business days.
After shipment, transit time is generally 3–7 business days.
The estimated total delivery time is 4–10 business days.
Actual delivery times may vary depending on the carrier, destination, weather, and other circumstances outside our control.
How can I track my order?
Once your order has been shipped, tracking information will be provided when available.
You can use our Track Order page to check the status of your shipment.
If you have questions about your tracking information, please contact us at service@meilinjewelry.shop.
What is your return policy?
Eligible items may be returned within 30 days after the order is delivered, subject to the conditions of our Return & Refund Policy.
Please contact us before sending a return.
How do I request a return?
Please contact customer service at service@meilinjewelry.shop before returning an item.
We will provide the applicable return instructions after reviewing your request.
How do refunds work?
Approved refunds are processed according to our Return & Refund Policy and the applicable payment processing procedures.
Can I cancel my order?
If you need to cancel an order, please contact us as soon as possible.
Orders that have already been processed or shipped may not be eligible for cancellation.
How can I contact customer service?
Email: service@meilinjewelry.shop
Phone: +1 256-298-8679
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (U.S. Central Time)