Terms of service

Effective Date: September 19, 2026

Welcome to Meilin.

These Terms of Service ("Terms") govern your access to and use of our website and your purchase of products through our online store.

Meilin is a jewelry brand operated by Qingdao Meilin Crafts Co., Ltd.

By accessing our website or placing an order, you agree to these Terms. Please read them carefully before using our website or purchasing our products.

1. Business Information

Brand Name: Meilin

Legal Business Name: Qingdao Meilin Crafts Co., Ltd.

China Business Address:
Building 2, No. G195, 777 Xingyang Road
Liuting Subdistrict, Chengyang District
Qingdao, Shandong 266108
China

U.S. Fulfillment & Customer Service Location:
170 Brothers Rd
Albertville, AL 35951
United States

Email: service@meilinjewelry.shop

Phone: +1 256-298-8679

2. Use of Our Website

You may use our website for lawful purposes and in accordance with these Terms.

You agree not to:

Use the website for unlawful purposes
Attempt to gain unauthorized access to our website, systems, or accounts
Interfere with the normal operation or security of the website
Submit false, misleading, or fraudulent information
Use the website in a way that may harm our business, website, or other customers
Copy or misuse website content without appropriate authorization

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, materials, sizes, availability, and other product information displayed on our website are accurate and up to date.

Minor differences in product appearance, color, texture, or size may occur due to photography, lighting, screen settings, manufacturing processes, or normal product variations.

Customers should review the applicable product page before placing an order.

If we discover an error in product information, we may correct the information and update the website.

4. Product Availability

Product availability may change.

If a product becomes unavailable after you place an order, we will contact you and may provide an appropriate solution, including cancellation and refund of the unavailable item.

5. Prices and Payment

All product prices displayed on our website are in U.S. Dollars (USD) unless otherwise stated.

Shipping charges, when applicable, will be displayed before you complete your purchase.

Payment must be successfully authorized before an order can be processed.

We reserve the right to correct genuine pricing or information errors.

If a material pricing error affects an order that has already been placed, we may contact the customer to discuss an appropriate solution.

6. Orders

After you place an order, you may receive an order confirmation.

An order confirmation confirms that we have received your order request but does not necessarily mean that the order has been fully accepted.

We may contact you if additional information is required or if an issue affects your order.

We may cancel or refuse an order when reasonably necessary, including in cases involving suspected fraud, incorrect pricing, product availability issues, or other circumstances that prevent us from fulfilling the order.

If we cancel an order after payment has been received, the applicable amount will be refunded to the original payment method.

7. Shipping

We currently ship to customers in the United States only.

Orders are generally processed within 1–3 business days.

After processing, standard transit time is generally 3–7 business days.

The typical estimated total delivery time is 4–10 business days.

Please refer to our Shipping Policy for complete shipping information, including shipping rates and delivery procedures.

8. Returns and Refunds

Returns and refunds are handled according to our Return & Refund Policy.

Customers may request a return within 30 days after the order is delivered, subject to the eligibility requirements stated in our Return & Refund Policy.

Customers must contact us before returning an item.

Please do not send products to a return address without receiving return instructions from our customer service team.

9. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to process cancellation requests received before the order enters the fulfillment or shipping process.

Once an order has been fulfilled or shipped, cancellation may no longer be possible.

After delivery, the applicable return process may be used.

10. Intellectual Property

Website content, including text, product descriptions, photographs, graphics, logos, page designs, and other materials, is owned by or used with authorization by Qingdao Meilin Crafts Co., Ltd., unless otherwise stated.

You may not reproduce, copy, modify, distribute, publish, or commercially use our website content without appropriate authorization, except where permitted by applicable law.

11. Third-Party Services

Our website may use third-party services for functions such as:

Payment processing
Shipping
Order tracking
Website hosting
Analytics
Customer service
Security

Third-party services may have their own terms and privacy policies.

12. Website Availability

We make reasonable efforts to keep our website available and functioning properly.

However, we do not guarantee that the website will always be available, uninterrupted, error-free, or free from technical problems.

Website access may occasionally be affected by maintenance, technical problems, network interruptions, or circumstances beyond our reasonable control.

13. Limitation of Liability

To the extent permitted by applicable law, Qingdao Meilin Crafts Co., Ltd. will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Nothing in these Terms is intended to exclude or limit any rights or remedies that cannot legally be excluded or limited under applicable law.

14. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, website, products, services, or applicable legal requirements.

The updated version will be posted on this page with a revised effective date.

15. Contact Information