Privacy policy

Effective Date: September 19, 2026

Meilin ("Meilin," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide when using our website.

Meilin is the brand name operated by Qingdao Meilin Crafts Co., Ltd.

This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit our website, place an order, or contact us.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect information necessary to provide our services, including:

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Order information
  • Payment-related information processed by applicable payment providers
  • Information you provide when contacting customer service
  • Device and website usage information
  • Information collected through cookies and similar technologies

We collect information that is reasonably necessary to operate our website, process orders, provide customer service, fulfill shipping and return requests, and improve our services.

2. How We Use Your Information

We may use information we collect to:

  • Process and fulfill orders
  • Arrange shipping and delivery
  • Process payments through applicable payment providers
  • Provide customer service
  • Respond to questions and requests
  • Process returns and refunds
  • Send order confirmations
  • Send shipping and delivery updates
  • Maintain and improve our website and services
  • Detect and prevent fraud, abuse, or unauthorized activity
  • Maintain business and transaction records
  • Comply with applicable legal and regulatory requirements

3. Payment Information

When you place an order, payment information may be processed by third-party payment providers.

Payment information is handled according to the applicable payment provider's terms, security practices, and privacy policies.

We do not intentionally store complete payment card information on our website servers.

4. Shipping and Order Information

To fulfill an order, we may provide necessary information, such as:

  • Customer name
  • Shipping address
  • Phone number
  • Order number
  • Order details

to shipping carriers, fulfillment providers, and other service providers involved in processing and delivering the order.

We provide only information that is reasonably necessary for these purposes.

5. Customer Service Information

If you contact us by email, phone, or through our website, we may retain the information you provide so that we can respond to your request and maintain customer service records.

This may include your name, contact information, order number, and details of your inquiry.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Keep essential website functions working
  • Remember certain preferences
  • Understand how visitors use our website
  • Improve website performance and user experience
  • Support analytics and other necessary services
  • Help maintain website security

You may be able to manage or disable certain cookies through your browser settings.

Some website functions may not work properly if essential cookies are disabled.

7. Third-Party Services

We may use third-party service providers to help operate our website and business, including providers for:

  • Payment processing
  • Shipping and delivery
  • Website hosting and technical services
  • Analytics
  • Customer service
  • Website security
  • Order tracking

These providers may process information as necessary to provide their services.

Third-party providers may have their own privacy policies and terms that apply to the information they process.

8. Information Sharing

We do not sell your personal information for money.

We may share necessary information with service providers when required to:

  • Process orders
  • Process payments
  • Fulfill and deliver orders
  • Provide customer support
  • Process returns and refunds
  • Operate and maintain our website
  • Protect our website and business
  • Comply with applicable laws or legal requests

We do not intentionally share more information than is reasonably necessary for these purposes.

9. Data Security

We use reasonable technical and organizational measures to help protect personal information against unauthorized access, loss, misuse, or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

10. Data Retention

We may retain personal information for as long as reasonably necessary to:

  • Complete transactions
  • Provide customer service
  • Process returns and refunds
  • Maintain business and transaction records
  • Meet applicable legal, accounting, or regulatory requirements
  • Resolve disputes
  • Enforce applicable agreements

When information is no longer reasonably necessary for these purposes, it may be deleted or securely disposed of, subject to applicable legal requirements.

11. Your Privacy Choices

Depending on applicable law, you may have rights regarding your personal information, including the right to request access to, correction of, or deletion of certain personal information.

If you have a privacy-related request, please contact us using the information below.

We may need to verify your identity before completing certain requests.

12. Marketing Communications

If we send marketing communications where permitted by applicable law, you may unsubscribe using the unsubscribe option provided in the communication.

Unsubscribing from marketing communications will not prevent us from sending necessary transactional communications, such as order confirmations, shipping updates, delivery notifications, or customer service messages.

13. Children's Privacy

Our website is intended for general consumers and is not directed to children.

We do not knowingly collect personal information from children in violation of applicable law.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable legal requirements.

Any updated version will be posted on this page with a revised effective date.

15. Contact Us

Brand Name: Meilin

Legal Business Name: Qingdao Meilin Crafts Co., Ltd.

Email: service@meilinjewelry.shop

Phone: +1 256-298-8679

U.S. Warehouse & Customer Service Location:
170 Brothers Rd
Albertville, AL 35951
United States

China Business Address:
Building 2, No. G195, 777 Xingyang Road
Liuting Subdistrict, Chengyang District
Qingdao, Shandong 266108
China

Business Hours: Monday–Friday, 9:00 AM–5:00 PM U.S. Central Time