Refund policy
Effective Date: September 19, 2026
At Meilin, we aim to provide clear product information and straightforward return and refund procedures. This Return & Refund Policy explains when a product may be returned, how to request a return, who is responsible for return shipping costs, and how refunds are processed.
Meilin is a jewelry brand operated by Qingdao Meilin Crafts Co., Ltd.
We currently sell and ship products to customers in the United States only.
1. Return Window
Customers may request a return within 30 days after the order is delivered.
The 30-day return period begins on the delivery date shown by the applicable carrier.
To request a return, please contact us within the applicable 30-day period and provide your order number and the reason for the return.
Returns requested after the 30-day return period may not be accepted.
2. Return Eligibility
To be eligible for a return, the product should generally be:
- Unworn and unused
- In its original condition
- Free from damage caused by the customer
- Returned with original packaging when applicable
- Identifiable through the original order information
We may decline a return if the product has been worn, intentionally damaged, altered, or returned in a condition that is materially different from the condition in which it was sold.
Normal inspection of a product to determine its condition does not by itself make the product ineligible for return.
If an item arrives damaged, defective, incorrect, or materially different from the item ordered, please contact us as soon as possible.
3. How to Request a Return
Please contact us before sending any product back.
Email:
service@meilinjewelry.shop
Please include:
- Order number
- Customer name
- Email address used for the order
- Product name
- Reason for the return
- Photos of the product and packaging when relevant
Our customer service team will review the request and provide applicable return instructions.
Please do not send a return to an address that has not been confirmed by our customer service team.
4. U.S. Return Address
Approved U.S. returns may be sent to:
Meilin
170 Brothers Rd
Albertville, AL 35951
United States
This location is used for U.S. fulfillment and approved customer returns through our U.S. fulfillment arrangement.
Please contact customer service before sending your return so that we can confirm the applicable return instructions.
5. Return Shipping Costs
Customer-Initiated Returns
If you return an item because you changed your mind, selected the wrong product, no longer want the item, or for another reason that is not caused by an error on our part, you are generally responsible for the return shipping cost.
The original shipping charge, if any, is generally not refundable for voluntary returns unless otherwise required by applicable law.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, incorrect, or materially different from what you ordered, please contact us.
After reviewing and confirming the issue, we may provide return instructions and cover or reimburse reasonable return shipping costs when the issue is determined to be our responsibility.
6. Damaged, Defective, Incorrect, or Missing Items
Please inspect your order after delivery.
If you receive:
- A damaged product
- A defective product
- The wrong product
- A missing product
please contact us at:
service@meilinjewelry.shop
Please provide your order number and clear photographs when appropriate.
We will review the information and provide the appropriate next steps.
7. Refunds
Once a returned item is received and inspected, we will notify you whether the return has been approved.
If the return is approved, the refund will be issued to the original payment method.
We generally process approved refunds within 5–10 business days after the return has been approved.
The time required for the refunded amount to appear in your account may also depend on your payment provider or financial institution.
Original shipping charges, if any, are generally non-refundable for voluntary returns unless otherwise required by applicable law or the return is caused by an error on our part.
8. Partial Refunds
If only part of an order is eligible for return, we may issue a refund for the eligible returned product or products.
The refund amount will depend on the products approved for return and the circumstances of the return.
9. Order Cancellation
If you want to cancel an order, please contact us as soon as possible at:
service@meilinjewelry.shop
We will make reasonable efforts to accommodate cancellation requests received before the order enters the fulfillment or shipping process.
Once an order has been fulfilled or shipped, cancellation may no longer be possible.
If an order has already been delivered, the applicable return process described in this policy may be used.
10. Exchanges
We do not guarantee direct product exchanges.
If you would like a different product, style, or size, please contact customer service.
Depending on the circumstances, we may recommend returning the original item and placing a new order.
11. Non-Returnable Situations
A return may not be accepted when:
- The return request is submitted after the applicable return period
- The product has been worn or used beyond reasonable inspection
- The product has been intentionally damaged
- The product has been altered by the customer
- The returned product is materially different from the product originally sold
- The purchase cannot reasonably be verified
Nothing in this policy is intended to limit any rights or remedies that cannot legally be excluded or limited under applicable law.
12. Customer Responsibility
Customers are responsible for providing accurate and complete shipping and contact information when placing an order.
If an order cannot be delivered because an incorrect or incomplete address was provided by the customer, please contact us so that we can review the available options.
Additional shipping charges may apply if a replacement shipment is requested because of an incorrect customer-provided address.
13. Contact Information
Brand Name: Meilin
Legal Business Name: Qingdao Meilin Crafts Co., Ltd.
Email: service@meilinjewelry.shop
Phone: +1 256-298-8679
U.S. Fulfillment & Customer Service Location:
170 Brothers Rd
Albertville, AL 35951
United States
China Business Address:
Building 2, No. G195, 777 Xingyang Road
Liuting Subdistrict, Chengyang District
Qingdao, Shandong 266108
China
Business Hours: Monday–Friday, 9:00 AM–5:00 PM U.S. Central Time