Refund policy

Effective Date: August 24, 2026

At Meilin , we want you to have a clear and convenient shopping experience. Meilin is the brand name operated by Qingdao Meilin Crafts Co., Ltd.

If you are not satisfied with your purchase, you may request a return in accordance with the terms below.

1. Return Period

You may request a return within 30 days after the order is delivered.

The return period begins on the date the carrier's tracking information shows that the order was delivered.

Return requests submitted after the 30-day period may not be accepted.

2. Return Conditions

To be eligible for a return, the item should be:

Unused and unworn.
In its original condition.
Returned with the original packaging and accessories, where applicable.
Free from damage caused by misuse, improper handling, or alteration.

Items that have been worn, used, damaged, or altered after delivery may not be eligible for return.

3. How to Request a Return

Please contact us before sending any item back.

To request a return, please contact:

Email: service@meilinjewelry.shop
Phone: +1 256-298-8679

Please provide your:

Order number
Name
Reason for the return
Photos of the item, if it is damaged, defective, or incorrect

After your return request has been reviewed and approved, we will provide the applicable return instructions and return address.

Please do not send a return to any address without receiving return instructions from our customer service team.

4. Return Shipping Costs

If the return is due to a damaged, defective, or incorrect item caused by our error, Meilin will cover the reasonable return shipping cost.

For returns due to personal reasons, such as a change of mind, ordering by mistake, or no longer wanting the item, the customer is responsible for the return shipping cost.

Original shipping charges are generally non-refundable for returns due to personal reasons.

5. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

Please provide your order number and clear photos showing the issue.

After reviewing the information, we will provide an appropriate solution, which may include a replacement or refund.

6. Refunds

Once we receive and inspect an approved return, we will notify you of the refund status.

If the refund is approved, the refund will be issued to the original payment method used for the purchase.

Refunds are generally processed within 5–10 business days after approval.

The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.

7. Non-Returnable Items

Returns may not be accepted for:

Items that have been worn or used.
Items damaged due to improper use or handling.
Items that have been altered after delivery.
Items returned without prior authorization.

8. Return Address

Our U.S. Warehouse & Customer Service Center is:

170 Brothers Rd
Albertville, AL 35951
United States

However, this address should not be used for returns unless our customer service team specifically provides it as the applicable return address for your approved return.

The return address may vary depending on the circumstances of the return.

9. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

If the order has not yet been shipped, we will make reasonable efforts to process the cancellation.

If the order has already been shipped, the order may need to be handled according to our return procedure after delivery.

10. Contact Information

Meilin
Brand Name: Meilin
Operated by: Qingdao Meilin Crafts Co., Ltd.